At Community Action, we focus on The Oz Principle from Partners in Leadership.
How do we improve our communication with peers and participants (and maybe family and friends)? In March of 2016, most CAI managers and Weatherization staff participated in a training: Oz Principle. This approach to communication and accountability has also been presented to the CAI Board of Directors and be promoted/implemented/encouraged to be used by all CAI staff! The following information is compiled from Oz Principle/Partners In Leadership:
Principle 1: KEY RESULTS
- Experience creates beliefs
- Beliefs influence actions
- Actions produce results
Staff expectation: Identify three key program results for 2017
Do you know CAI’s Key Results?
Principle 2: ABOVE THE LINE/BELOW THE LINE
The diagram really says it all! Are your behaviors and actions ABOVE or BELOW the LINE?
At times we all fall below the line…however, do you stay there or do you and others around you move to an Above the Line solution to challenges?
Staff Expectation:
Identify for yourself and others when discussions are Below the Line and support moving dialogue Above the Line!
Increase personal accountability to See the challenge/concern, Own your role, work as a team to Solve the issue(s) and get it done – Do It!
Principle 3: IMPROVE PERFORMANCE THROUGH FEEDBACK
Ask others for feedback; feedback should be both appreciative and constructive!
Staff Expectation:
- Be open and candid in communications
- Align work with Key Results
- Constantly ask “What else can I do?”
- Stay Above the Line by not blaming others and build an environment of trust!